Shipping and Payment
Shipping TimeAlmost all Turn One products are built-to-order, so orders typically ship 5-7 business days after the order/purchase has been made. If expedited order processing is needed, please contact Turn One. Orders are not processed or shipped on Saturday, Sunday, or major US holidays.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Turn One or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
We accept the following credit cards: American Express, Visa, MasterCard, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon submittance of your order.
Back Ordered Items
We will ship your product as it becomes available. Usually, products ship the same day if ordered by 1:00PM EST, or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.